Returns & Refunds
RETURNS & REFUNDS
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Except where your products are faulty or damaged, You will have to bear the direct cost of returning any products to us. Please be aware we will only collect the item from the original delivery address. We will not be liable for losses or damages arising from the transit of the goods by the customer.
Please be advised that we exclusively accept returns that have been pre-authorized by our return team, along with provided instructions on how to proceed. Unauthorized returns sent to our office address will not be accepted or processed for return or refund.
Please ensure your item is returned to us in its original packaging, unused, unassembled and in a resealable condition.
Any fittings (bolts, knobs, etc) must also be returned.
We are unable to accept responsibility for items lost or damaged in transit back to us.
All 'Change of Mind' returns is subject to a collection fee which will be deducted from your refund.
Parcel Delivery = £32.40 (£27.00 + VAT)
One Man Delivery = £61.20 (£51.00 + VAT)
Two Man Delivery = £145.20 (£121 + VAT)
All damage/faulty returns must be submitted with complete evidence and information within 2 working days of your delivery.
In the event of the customer changing their mind, items must be returned in perfect condition. If the original packaging has been disposed of, the customer will be responsible to repackage the item adequately in order for this to be returned. Photos will be requested to ensure this request has been completed. We ask that cardboard is used to cover all corners and that the whole item is wrapped and secured using bubble wrap. Failure to do so may result in an increased return charge of £110 to cover an additional collection service.
To start a return, you can contact us at returns@interdesignboutique.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once received the items will be inspected and a refund issued within 14 days.
WAISTED DELIVERY
InterDesign Boutique offers free delivery within the UK Mainland, irrespective of the order value or size.
The first delivery attempt is absolutely free, however any subsequent delivery attempts or any changes made to the order such as re-delivery, change of address or contact details will have a charge.
If no one available to accept delivery, the courier will automatically put this product on hold at the depot for the following 3 days until the charges have been paid, and thereafter if the charges are not paid in time, the product will be returned back to our storage unit leading to additional charges.
The charges and service levels are as below and VAT will be added on top of the below charges.
- Unsuccessful deliveries due to wrong postcode
- Unsuccessful deliveries due to unavailability (despite being pre notified)*
*The same rule applies for the collection.
The charges must be paid PRIOR to re-scheduling the delivery.
Rescheduling charges (Parcel) - £18.00 (£15.00 + VAT)
Rescheduling charges (1 man) - £36.00 (£30.00 + VAT)
Rescheduling charges (2 man) - £72.00 (£60.00 + VAT)
Return to Supplier (Parcel) - £42.00 (£35.00 + VAT)
Return to Supplier (1 man) - £90.00 (£75.00 + VAT)
Return to Supplier (2 man) - £156.00 (£130.00 + VAT)
Wasted delivery (Parcel) - £18.00 (£15.00 + VAT)
Wasted delivery (1 man) - £36.00 (£30.00 + VAT)
Wasted delivery (2 man) - £72.00 (£60.00 + VAT)
Change Of Delivery Address Once Product is Shipped -
£30.00 (£25.00 + VAT)
DAMAGES AND ISSUES
Please check your packaging fully on receipt. If there is any damage to the packaging then please indicate this when signing for delivery whilst the drivers are present.
Notify us no later than 2 working days from the date of received delivery by email at info@interdesignboutique.com.
All items and parts of items must be checked for any damage prior to assembly.
A clear picture of the defect must be included with your submission together with a brief explanation of the issue to enable our returns team to make a decision against your claim.
We aim to process the request and revert within 2-5 business days.
If we accept your claim, we will arrange a collection of the goods on an agreed date and once we have analyzed that the goods are either damaged or defected, we will offer one of the below options according to your own claim:
(a) Issue a discount
(b) Provide you with a full or partial refund
(c) Replace the Goods
(d) Repair the Goods
EXCEPTIONS & NON-RETURNABLE ITEMS
We are unable to accept returns on assembled furniture, mattresses, discounted items or gift cards.
We do not accept cancellations, refunds or replacements of bespoke products if the product is already under production or on its way.
We only accept a replacement or a refund in the rare event of the item arriving damaged. Followed by sufficient evidence of the damage we will then arrange a collection and a replacement/refund.